Shipping

Every ZAYA gift is curated with care and delivered as close to gift-ready as possible. We currently deliver within Lagos and across Nigeria.

Delivery areas, timelines and fees vary by location and order size. Please confirm your exact delivery window and fee with our team when you place your order, so we can make sure everything arrives on time for your occasion.

• Delivery window: [add your standard delivery time, e.g. same-day within Lagos]
• Delivery fee: [add your fee, e.g. NGN 5,000 within Lagos, or state that it is calculated at checkout]
• Coverage: Lagos and nationwide Nigeria [confirm your exact cities or regions]

Order preparation

Because most of our boxes are made to order, please allow [add your preparation time] for us to curate, wrap and finish your gift before it is handed to the delivery partner.

For same-day or next-day requests, contact us before ordering so we can confirm availability for your date.

Returns

Your happiness matters to us. If something arrives damaged or is not what you ordered, please get in touch within [add your return window, e.g. 48 hours] of delivery and share a photo of the item. We will arrange a replacement or a refund as appropriate.

• Eligible: damaged items, incorrect items, or missing pieces from a box.
• Not eligible: perishable or personalised items that have been opened or used, unless they arrived damaged.

Refunds

Approved refunds are returned to your original payment method within [add your refund window, e.g. 5-7 business days]. If you paid in cash, we will confirm the refund arrangement with you directly.

Questions

If you are unsure about timing, coverage or a return, talk to us before you order. We would rather get the details right the first time.